Brokerage Clerks
Median $65,750
Occupation · SOC 43-4051
Customer Service Representatives: pay and where the jobs are
What customer service representatives earn in the U.S., how pay varies across workers and states, and tools to plan around it.
National pay, May 2025
$44,770 median annual wage
- Mean (average) annual wage
- $46,590
- Median hourly wage
- $21.53
- Mean hourly wage
- $22.40
- Employment
- 2,595,750
Source: U.S. Bureau of Labor Statistics, OEWS May 2025 (released 2026-05-15), SOC 43-4051.
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See where your pay falls among customer service representatives nationally and in your state. Nothing you type leaves your browser.
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How much do customer service representatives make?
The median annual wage for customer service representatives was $44,770 in May 2025, so half of workers earned more and half earned less. The lowest-paid 10% earned less than $31,750 and the highest-paid 10% more than $63,590. As an hourly rate, the median is $21.53. About 2,595,750 people work in this occupation nationwide. The highest state medians are in Washington ($50,330), California ($49,560) and Massachusetts ($49,120). After taxes and local prices, though, a median paycheck goes furthest in Iowa.
Pay ladder
What each step of the pay range for customer service representatives looks like per month. Take-home here includes federal tax, Social Security and Medicare for a single filer; add your state in the paycheck calculator.
| Step | Annual | Hourly | Monthly gross | Monthly after federal tax & FICA |
|---|---|---|---|---|
| 10th percentile | $31,750 | $15.27 | $2,646 | $2,308 |
| 25th percentile | $36,870 | $17.72 | $3,073 | $2,650 |
| Median | $44,770 | $21.53 | $3,731 | $3,179 |
| 75th percentile | $51,780 | $24.89 | $4,315 | $3,649 |
| 90th percentile | $63,590 | $30.57 | $5,299 | $4,440 |
Customer Service Representatives: pay by state
54 states and territories have a published median, sorted from highest to lowest. The last two columns are our estimates: the median after 2026 federal and state taxes, and that take-home restated in national-average prices.
1
$43,428 take-home in national prices
2
$42,798 take-home in national prices
3
$40,978 take-home in national prices
Where a median customer service representative paycheck goes furthest after 2026 taxes and BEA price levels.
| State | Employment | Median | 10th pct. | 90th pct. | Median after tax* | In national prices† |
|---|---|---|---|---|---|---|
| Washington | 39,760 | $50,330 | $39,290 | $73,610 | $41,922 | $39,175 |
| California | 176,850 | $49,560 | $38,110 | $75,700 | $40,344 | $36,438 |
| Massachusetts | 49,990 | $49,120 | $35,440 | $74,880 | $39,186 | $37,053 |
| Minnesota | 53,340 | $48,800 | $35,730 | $72,830 | $39,381 | $39,932 |
| District of Columbia | 7,550 | $48,250 | $37,440 | $77,120 | $39,220 | $35,687 |
| Delaware | 7,470 | $48,190 | $36,080 | $75,970 | $38,710 | $38,785 |
| Connecticut | 24,490 | $48,090 | $37,290 | $73,650 | $38,666 | $37,319 |
| New York | 141,090 | $48,000 | $36,270 | $76,280 | $38,514 | $35,688 |
| New Jersey | 59,690 | $47,740 | $35,520 | $72,040 | $39,058 | $35,898 |
| Rhode Island | 7,890 | $47,550 | $36,160 | $65,010 | $38,697 | $37,834 |
| Colorado | 38,770 | $47,540 | $36,510 | $66,040 | $38,786 | $37,637 |
| Vermont | 2,870 | $47,500 | $35,140 | $66,530 | $39,189 | $40,006 |
| Oregon | 19,440 | $47,450 | $36,710 | $64,130 | $37,014 | $35,810 |
| New Hampshire | 12,750 | $47,300 | $33,950 | $66,280 | $40,186 | $38,579 |
| Maine | 7,560 | $47,160 | $35,930 | $63,490 | $38,320 | $39,485 |
| Wisconsin | 50,840 | $46,970 | $34,260 | $63,650 | $38,493 | $40,909 |
| Illinois | 100,970 | $46,130 | $33,590 | $71,400 | $37,107 | $37,122 |
| Iowa | 30,100 | $46,090 | $32,450 | $64,540 | $38,114 | $43,428 |
| Arizona | 87,020 | $45,690 | $35,140 | $62,970 | $38,143 | $37,887 |
| Hawaii | 8,010 | $45,650 | $33,860 | $64,130 | $36,920 | $33,578 |
| Ohio | 85,930 | $45,610 | $31,340 | $63,210 | $38,017 | $40,978 |
| Montana | 4,910 | $45,290 | $35,100 | $62,250 | $37,199 | $39,303 |
| Alaska | 2,410 | $45,150 | $35,990 | $62,840 | $38,232 | $37,351 |
| North Dakota | 5,750 | $44,670 | $34,190 | $68,350 | $38,072 | $42,798 |
| Pennsylvania | 94,340 | $44,630 | $31,430 | $63,370 | $36,639 | $37,551 |
| Missouri | 50,530 | $44,190 | $31,980 | $63,890 | $36,547 | $40,243 |
| Michigan | 71,310 | $43,950 | $30,670 | $63,830 | $35,877 | $37,287 |
| Nebraska | 15,340 | $43,940 | $34,210 | $59,400 | $36,366 | $40,361 |
| Idaho | 18,770 | $43,200 | $29,990 | $62,190 | $35,710 | $37,395 |
| Indiana | 44,630 | $43,140 | $31,060 | $62,620 | $35,600 | $38,144 |
| Utah | 44,490 | $43,140 | $32,940 | $59,550 | $35,565 | $35,974 |
| Maryland | 37,740 | $42,830 | $32,600 | $64,000 | $34,925 | $33,275 |
| Tennessee | 59,730 | $42,830 | $31,100 | $60,070 | $36,594 | $39,832 |
| Virginia | 59,850 | $42,730 | $31,210 | $61,350 | $34,871 | $34,490 |
| Wyoming | 2,110 | $42,340 | $29,760 | $59,790 | $36,200 | $39,055 |
| South Dakota | 6,120 | $40,650 | $31,050 | $55,680 | $34,842 | $39,332 |
| Nevada | 32,110 | $40,560 | $29,340 | $57,930 | $34,770 | $34,777 |
| Florida | 228,000 | $40,440 | $31,620 | $59,770 | $34,674 | $33,529 |
| Texas | 337,170 | $40,420 | $29,320 | $59,590 | $34,657 | $35,708 |
| Kansas | 29,200 | $40,320 | $29,730 | $59,870 | $33,127 | $36,780 |
| North Carolina | 89,510 | $40,240 | $30,200 | $59,820 | $33,416 | $35,426 |
| Georgia | 97,850 | $39,630 | $29,340 | $60,270 | $32,794 | $34,056 |
| New Mexico | 16,950 | $39,030 | $31,060 | $56,480 | $32,830 | $35,602 |
| South Carolina | 51,000 | $38,860 | $29,720 | $59,300 | $32,929 | $35,125 |
| Kentucky | 38,630 | $38,700 | $29,440 | $59,810 | $32,039 | $35,536 |
| Oklahoma | 34,460 | $38,650 | $28,620 | $58,050 | $32,042 | $36,476 |
| West Virginia | 9,860 | $38,430 | $29,590 | $56,970 | $32,065 | $35,828 |
| Alabama | 33,290 | $38,400 | $29,920 | $55,670 | $31,476 | $35,437 |
| Arkansas | 20,680 | $37,840 | $30,150 | $56,630 | $31,672 | $36,431 |
| Louisiana | 25,780 | $37,330 | $28,440 | $51,010 | $31,441 | $35,645 |
| Virgin Islands | 320 | $37,140 | $29,990 | $54,080 | — | — |
| Mississippi | 20,860 | $36,380 | $28,970 | $49,540 | $30,688 | $35,293 |
| Guam | 720 | $30,350 | $22,540 | $43,700 | — | — |
| Puerto Rico | 20,330 | $26,700 | $21,840 | $36,310 | — | — |
Source: U.S. Bureau of Labor Statistics, OEWS May 2025 (released 2026-05-15), SOC 43-4051. *Our estimate for a single filer paid biweekly with no pre-tax deductions or local tax, 2026 federal and state rules. †Take-home ÷ BEA Regional Price Parity × 100 (2024 price levels).
Sources
- OEWS May 2025 (oesm25nat.zip) — U.S. Bureau of Labor Statistics. Accessed 2026-10-09.
- OEWS May 2025 (oesm25st.zip) — U.S. Bureau of Labor Statistics. Accessed 2026-10-09.